Frequently Asked Questions

We have been involved in e-commerce and marketplace operations since 2015, around the time Amazon expanded its same-day delivery services and third-party delivery network. Over the years, we have gained experience helping sellers understand marketplace compliance, avoid violations, and maintain healthy seller accounts.

Log in to your dashboard to see real-time status updates for all your cases. You will also receive email and SMS notifications whenever your case status changes.

Yes. As a seller, you are responsible for understanding and following all rules, regulations, and compliance requirements in every country and marketplace where you choose to sell. Failure to comply with these requirements can result in violations, listing removals, account suspensions, or account termination.

In many cases, no. When an account is suspended, some platforms may place funds on hold for anywhere from 30 days to 180 days, depending on the reason for the suspension and the platform’s policies. We cannot remove payment holds imposed by the marketplace. Our recommendation is to focus on prevention and compliance to avoid suspensions whenever possible.

No. While we can help identify potential risks and compliance concerns, no service can guarantee that a seller will never receive a violation. Many platforms now use artificial intelligence (AI) and automated systems to monitor listings and enforce their rules and regulations. In some cases, an item may be unpublished or flagged for a violation incorrectly due to an automated review. When this happens, the violation should be reviewed and appealed as quickly as possible. Even if an item has gone through our New Item Research service and was determined to be safe to list based on the information available at the time, platforms may change their policies, update their enforcement methods, or make errors during automated reviews. For this reason, ongoing monitoring and prompt action are important to protect your account and listings.

Our platform helps businesses manage compliance cases and disputes efficiently. You can submit cases, upload supporting documents, track progress, and communicate directly with our expert case managers.

One of our clients has generated over $55 million in sales on Walmart Marketplace. We actively monitor and manage their account every day to help ensure continued growth and strong performance. It's important to understand that Walmart is approximately twice the size of Amazon in terms of overall retail sales. For sellers seeking long-term profit opportunities, Walmart Marketplace offers significant potential because its third party marketplace is still in the early stages of growth compared to Amazon.

Experience and account history can play a role in marketplace performance. The longer an account maintains strong metrics and a positive selling history, the more opportunities it may have to grow. However, success is not based on seniority alone. Sellers must also offer products that are in demand, maintain competitive pricing, and provide excellent customer service. If you start a new account, you typically need to rebuild your sales history and reputation from the beginning.

Yes. Our platform is available on both iOS and Android. Download it from the App Store or Google Play to manage your cases on the go. Application is called “ Compliance Desk”.

Submitted: Your case has been received. In Queue: Awaiting assignment. In Process: A case manager is actively working on it. Waiting on Company: We are awaiting a response from the relevant company. Need More Information: We require additional details from you. Resolved: Your case has been successfully closed.

All payments are processed securely through our bank-integrated payment gateway. Your payment details are never stored on our servers. You can also use Apple Pay right from your phone.

Yes. Our integrated translation system supports multiple languages including English and Chinese, so you can communicate with our team in your preferred language. If you would Ike your language added. Please let us know.

Yes. You can change your subscription plan at any time from your account settings. Changes take effect at the start of your next billing cycle.

Customers are generally looking for the best combination of competitive pricing, fast shipping, and product availability. We often recommend using marketplace fulfillment services and warehouse programs when appropriate, as they can improve delivery speed and customer satisfaction. However, inventory should be managed carefully. We do not recommend sending large quantities of inventory unless the product has a proven sales history and consistently sells out. Purchasing in bulk can reduce shipping costs, but it should be based on demand and inventory planning.

Yes. Most major e-commerce platforms use a combination of automated systems, artificial intelligence (AI), and manual reviews to identify policy violations. Listings, product descriptions, images, keywords, and seller activity may all be reviewed for compliance issues.

No. At this time, we do not provide services related to fraud investigations, fraud appeals, or fraud-related account actions.

No. No company can guarantee account reinstatement because the final decision always belongs to the compliance team of the company. However, we work to identify compliance issues, provide guidance, and help improve the chances of a successful appeal when possible.